At Urban Tees, we want you to be completely satisfied with your purchase. If you are not happy with your t-shirt for any reason, we offer a hassle-free return policy to make the process as smooth as possible. Please review the following guidelines for returns:
1. Eligibility for Returns:
- You may return your t-shirt(s) within 4-5 days of the delivery date. To be eligible, the item must be in its original condition, unworn, unwashed, and with all tags and packaging intact.
2. Initiate the Return Process:
- To initiate a return, please contact our customer support team at +905-605-9011 or email us at info@urbantees.ca. Our team will guide you through the return process and provide you with a Return Authorization (RA) number.
3. Return Shipping:
- Customers are responsible for the cost of return shipping. We recommend using a trackable and insured shipping method to ensure the safe return of your item(s) to our facility.
4. Return Address:
- Ship your return package to the following address:Name: Urban Tees ReturnsAddress: Urban Tees 25 peel centre drive Brampton, Ontario L6t3r5
5. Refund or Exchange:
- Once we receive your returned item and verify its condition, we will process your refund or exchange. Refunds will be issued to the original payment method used for the purchase.
6. Timeframe for Processing:
- Please allow up to 10 business days from the date we receive your return for us to process your refund or exchange.
7. Non-Returnable Items:
- Personalized or customized items are non-returnable unless they arrive damaged or defective.
8. Damaged or Defective Items:
- If you receive a damaged or defective t-shirt, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.
9. Contact Us:
- If you have any questions or need assistance with the return process, please don’t hesitate to reach out to our customer support team at info@urbantees.ca. We’re here to help!
Please note that this return policy is applicable to Urban Tees orders shipped within Canada. For international orders, please contact us for specific return instructions. Urban Tees reserves the right to refuse returns that do not comply with this policy.