FAQs

If the custom products you receive differ significantly from what you created or if the goods are structurally flawed, or defective, then you may be eligible to return the custom goods for a refund within 15 days of receiving your custom order. We will take 1-3 business days to review your claim for a reprint or refund. For items that are stained, damaged, or where the print is significantly different from what has been ordered, you may be eligible for a refund.

Usually, we do not provide samples for orders. However, if you’re making a commercial bulk order contact us and we discuss the possibility of sending samples.

Since we are quick to start processing orders, we do not allow notes to be made after an order is placed.

Garments are sized by suppliers. Size charts are available on the product page. Please note that individual garments may vary from the size charts. We are not able to process refunds for garments that do not fit based on expectations.

Yes, each piece of apparel has a size chart. You can find the chart on the respective product page.

Currently, we do not offer gift cards or gift certificates. However, you can purchase t-shirts as gifts for others and have them shipped directly to their address.

Shipping fees vary based on your location and the shipping method selected during checkout. You can view the shipping cost in your cart before completing your purchase.

Yes, we offer international shipping to many countries. During checkout, you can select your country to see if we deliver to your location.

If you receive a damaged or incorrect item, please contact our customer support team immediately. We will assist you in resolving the issue and ensuring you receive the correct product.

Absolutely. Urban Tees takes your online security seriously. We use industry-standard encryption technology to protect your payment information. Your data is always kept safe and confidential.

No, we do not store your credit card information. Your payment details are processed securely through our payment gateway, and we do not have access to your card information.

Urban Tees does not charge any extra fees for using any of our accepted payment methods. You will only be charged for the cost of your order and any applicable shipping fees.

Unfortunately, we cannot change the payment method for an order once it has been placed. Please ensure you select the desired payment method during the checkout process.

If your payment is declined, please double-check the accuracy of the information you provided. If the issue persists, contact your card issuer for assistance. You can also reach out to our customer support team for further guidance.

At this time, we do not offer installment or pay-later options. Payment must be made in full at the time of purchase.

Our refund policy applies to all payment methods equally. If you are eligible for a refund according to our policy, the refund will be issued through the same method you used for the original payment.